Refund policy

At Goldvell Luxury, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Please make sure to review your order carefully before completing your purchase.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info.crevola@gmail.com with:

• Your order number
• Clear photos of the item and packaging

We will review the issue and provide a suitable solution if applicable.

Non-Returnable Items

Due to the nature of our products, all items are non-returnable and non-exchangeable, including:

• Opened or used products
• Sale items
• Gift cards
• Personal care and fragrance products

Refunds

Refunds are only issued in cases where:

• The wrong item was sent
• The item arrived damaged
• The order could not be fulfilled

If approved, refunds will be processed to your original payment method within 7–10 business days.

For any questions, contact us at info.crevola@gmail.com.